Frequently Asked Questions
Everything you need to know about shopping with Payless Medical
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, certain medical-grade compression wear and undergarments cannot be returned once opened.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts, as sizing can vary between medical-fashion brands.
Are your products covered by health insurance or HSA/FSA?
Many of our items, including orthopedic footwear and compression garments, are HSA/FSA eligible. We provide itemized receipts with every order that you can submit to your provider for reimbursement.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.